Terms & Conditions

Please read these terms and conditions carefully before booking a session or engaging the services of Change Therapies UK. By proceeding with a booking or consultation, you are confirming that you have read, understood and agreed to the terms set out below.

1. About Change Therapies UK

Change Therapies UK is an independent online practice offering psychotherapy, couple counselling and coaching services. All sessions are delivered online. The practice is operated by Anil, who is the sole therapist and coach.

2. Services

Change Therapies UK offers the following services:

• Online psychotherapy for individuals
• Online couple counselling
• Online coaching, including leadership, executive, life and business coaching

All sessions are conducted via secure video call. Details of how to connect will be confirmed upon booking.

3. Eligibility

By booking a session, you confirm that you are aged 18 or over. If you are under 18, sessions may only take place with the written consent of a parent or legal guardian.

If you are currently experiencing a mental health crisis or are in immediate danger, please contact your GP, call 999, or reach out to the Samaritans on 116 123. Change Therapies UK is not an emergency or crisis service.

4. Bookings and Appointments

Appointments are confirmed once you have received written confirmation from Anil directly. Until that point, no booking should be considered final.

Change Therapies UK reserves the right to decline or discontinue any booking at its discretion.

5. Cancellation Policy

If you need to cancel or reschedule a session, please give at least 24 hours’ notice. You can do this by contacting Anil directly via the contact details on the website.

Sessions cancelled with less than 24 hours’ notice may be charged in full. Repeated late cancellations may result in the termination of the therapeutic relationship at the practitioner’s discretion.

In the unlikely event that Anil needs to cancel a session, you will be notified as early as possible and the session will be rescheduled at a mutually convenient time.

6. Confidentiality

Everything discussed within sessions is treated as strictly confidential. Change Therapies UK will not share your personal information with any third party without your prior consent, except in the following circumstances:

• Where there is a serious risk of harm to yourself or others
• Where disclosure is required by law or court order
• Where there is a safeguarding concern relating to a child or vulnerable adult

In such circumstances, Anil will, wherever possible, discuss the situation with you before any disclosure is made.

7. Professional Standards

Anil operates in accordance with the ethical guidelines of the professional bodies to which he is accredited. Sessions are intended to provide a safe, supportive and non-judgmental space. Any form of abusive, threatening or inappropriate conduct will result in immediate termination of the session and, where appropriate, the therapeutic relationship.

8. Limitation of Liability

While every effort is made to provide a professional and effective service, the outcome of therapy or coaching cannot be guaranteed. Change Therapies UK shall not be liable for any direct or indirect loss or damage arising from the use of its services, except where such liability cannot be excluded by law.

Change Therapies UK accepts no responsibility for technical issues outside of its reasonable control that may affect the delivery of online sessions, including internet connectivity issues on the client’s side.

9. Privacy and Data

Change Therapies UK takes the privacy and security of your personal data seriously. The way in which your data is collected, used and stored is set out in the Privacy Policy, which is available on this website. By using our services, you agree to the terms of the Privacy Policy.

10. Changes to These Terms

Change Therapies UK reserves the right to update these terms and conditions at any time. Any changes will be published on this page. Your continued use of our services following any update constitutes your acceptance of the revised terms.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of Change Therapies UK services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about these terms, please get in touch via the Contact page on this website.

Last updated: April 2026